Communication and Conflict Management Resources
BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns. Eddy, William A. BookBaby, 2014.
Crucial Conversations: Tools for Talking When the Stakes Are High. Patterson, Kerry, et al. McGraw-Hill, 2012.
Difficult Conversations How to Discuss What Matters Most. Stone, Douglas, et al. Portfolio Penguin, 2011.
Emotional Intelligence: Why It Can Matter More than IQ. Goleman, Daniel. Bantam Books, 2006.
Just Listen: Discover the Secret to Getting through to Absolutely Anyone. Goulston, Mark. AMACOM, 2015.
Nonviolent Communication: A Language of Life. Rosenberg, Marshall B. PuddleDancer Press, 2015.
Perfect Phrases for Dealing with Difficult People. Benjamin, Susan. McGraw-Hill, 2008.
Perfect Phrases for Managers and Supervisors: Hundreds of Ready-to-Use Phrases for Overcoming Any Management Situation. Runion, Meryl. McGraw-Hill, 2011.
Performance Appraisal Phrase Book Effective Words, Phrases, and Techniques for Successful Evaluations. Sandler, Corey, and Janice Keefe. Adams Media, 2004.
Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life. Goulston, Mark. AMACOM, a Division of American Management Association, 2018.
Verbal Judo: the Gentle Art of Persuasion. Thompson, George J., and Jerry B. Jenkins. William Morrow, 2013.
Words That Work: It’s Not What You Say, It’s What People Hear. Luntz, Frank I. Hachette Books, 2015.
Beyond Bullsh*t: Straight-Talk at Work. Culbert, Samuel A. Stanford University Press, 2010.
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior. Patterson, Kerry. McGraw-Hill Education, 2013.
First, Break All the Rules: What the World’s Greatest Managers Do Differently. Harter, James K. Gallup Press, 2016.
Getting Things Done: the Art of Stress-Free Productivity. Allen, David. Piatkus, 2019.
How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way. Connors, Roger, and Tom Smith. Portfolio, 2011.
Leading Change. Kotter, John P. Harvard Business Review Press, 2012.
Made to Stick.: Why Some Ideas Survive and Others Die. Heath, Chip, and Dan Heath. Random House, 2010.
Switch: How to Change Things When Change Is Hard. Random House, 2013.
Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace. Crawshaw, Laura. Jossey-Bass, 2007.
Thanks for the Feedback: the Science and Art of Receiving Feedback Well. Stone, Douglas, and Sheila Heen. Portfolio Penguin, 2015.
The Bully at Work What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job. Namie, Gary, and Ruth F. Namie. Sourcebooks, 2009.
The College Administrator’s Survival Guide. Gunsalus, C.K. Harvard University Press, 2006.
The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do about It. Pearson, Christine M., and Christine Lynne. Porath. Portfolio, 2009.
The Essential Workplace Conflict Handbook: a Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity. Mitchell, Barbara, and Cornelia Gamlem. Career Press, 2015.
The Five Dysfunctions of a Team: an Illustrated Leadership Fable. Lencioni, Patrick, and Kensuke Okabayashi. Wiley, 2008.
The Good, the Bad & the Difference: How to Tell Right from Wrong in Everyday Situations. Cohen, Randy. Broadway Books, 2003.
The Managers Communication Toolkit: Tools and Techniques for Leading Difficult Personalities. Kuhn, Tina. Greenleaf Book Group Press, 2019.
The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t. Sutton, Robert I. Business Plus, 2010.
Turn Enemies into Allies: the Art of Peace in the Workplace: Conflict Resolution for Leaders, Managers, and Anyone Stuck in the Middle. Ringer, Judy. Career Press, 2019.
Who Moved My Cheese?: An A-Mazing Way to Deal with Change in Your Work and in Your Life. Johnson, Spencer. G.P. Putnam, 2002.
Academic Administrators Guide to Conflict Resolution. Cheldelin, Sandra I., and Ann F. Lucas. Jossey-Bass, 2004.
Beyond Reason: Using Emotions as You Negotiate. Fisher, Roger, and Daniel Shapiro. Viking, 2005.
Choosing Civility: the Twenty-Five Rules of Considerate Conduct. Forni, Pier Massimo. St. Martins, 2003.
Dignity: Its Essential Role in Resolving Conflict. Hicks, Donna. Yale University Press, 2013.
Getting Past No: Negotiating in Difficult Situations. Ury, William. Bantam Books, 2013.
Getting to Yes: Negotiating Agreement without Giving In. Fisher, Roger, et al. Random House, 2012.
Making Conflict Work: Harnessing the Power of Disagreement. Coleman, Peter T., and Robert Ferguson. Mariner Books, Houghton Mifflin Harcourt, 2015.
Mastering Civility: a Manifesto for the Workplace. Porath, Christine. Grand Central Publishing, 2016.
Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (without Money or Muscle). Malhotra, Deepak. BK/Berrett-Koehler Publishers, 2016.
The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust, and Collaboration. Scannell, Mary. McGraw-Hill, 2010.
The Conflict Paradox: Seven Dilemmas at the Core of Disputes. Mayer, Bernard S. Jossey-Bass, 2015.
The Conflict Resolution Toolbox: A Field Guide to Analyzing, Diagnosing, and Resolving Conflict. Furlong, Gary T. J. Wiley & Sons Canada, 2005.
The Power of a Positive No: How to Say No and Still Get to Yes. Ury, William. Bantam Books, 2008.
The Power of Nice: How to Negotiate So Everyone Wins-- Especially You! Shapiro, Ronald M., and James Dale. Wiley, 2015.
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